Refund Policy

At Jolira Serenity Manor, we are dedicated to providing you with a shopping experience you can rely on. Our refund policy is designed to be straightforward and fair, ensuring that our customers always feel supported and valued.

Eligibility for Refunds & Exchanges

Refunds and exchanges are available for most items within 7 days of delivery.
Items must be in their original condition, unused, and with all packaging and tags intact.
Perishable, personal care, and customized products are not eligible for return unless defective or damaged upon arrival.

How to Request a Refund or Exchange

Contact our team within 7 days of receiving your order by emailing info@joliramanor.com or calling +63 962 857 2772.
Provide your order number, a description of the issue, and (if applicable) photos of the item and packaging.
Wait for instructions from our team regarding next steps. We may request that you send the item back to our store for inspection.

Processing Your Refund

Approved refunds will be processed to your original payment method within 7 business days after we receive and inspect the returned item.
For exchanges, we will send your replacement product as soon as your return is approved.
Original shipping fees are non-refundable except in cases of incorrect or damaged items sent by our team.

Important Notes

Items sent back without prior communication and approval will not be accepted for refund or exchange.
We reserve the right to refuse returns that do not meet our policy conditions.
Customers are responsible for return shipping costs, except in cases of defective, incorrect, or damaged products.

Need Help?

If you have any questions about our refund or exchange process, our customer service team is happy to assist you. Please reach out to us at:
Email: info@joliramanor.com
Phone: +63 962 857 2772

We appreciate your trust and look forward to serving you at Jolira Serenity Manor.